Privacy Policy

1. Overview

Buckland Stonecare is committed to protecting your privacy and complying with UK Data Protection Legislation and the UK GDPR. This policy explains how we collect, use, and safeguard information gathered through our website and service enquiry forms.

2. Information We Collect

When you submit an assessment enquiry, request a quote, or contact us by telephone, we collect:

• Your name, email address, and telephone number
• Your location postcode (to confirm you are within our service territory)
• Details of your floor or stone surface condition
• Optional photographs uploaded by you to help us provide an accurate estimate

3. How We Use Your Information

We use your information exclusively to:

• Respond to your enquiry and provide technical advice
• Prepare and send your service quotation
• Coordinate on-site visits and test patches
• Conduct our contracted tile and stone cleaning work

We do NOT sell, rent, or trade your personal data with third-party marketing companies.

4. Data Security & Storage

All personal information transmitted through our website forms is encrypted using industry-standard SSL/TLS protocols. Access to submitted customer information is restricted exclusively to authorized Buckland Stonecare personnel.

5. Your Rights

Under UK GDPR, you have the right to request access to the personal data we hold about you, ask for corrections, or request deletion of your information. To exercise any of these rights, please contact Dennis at Buckland Stonecare directly on 07834 787222 or via 78 Borodin Close, Brighton Hill, Basingstoke, RG22 4EW.